Privacy Notice

▸1. Identity of the Data Controller

Your personal data are processed by Özel Köni Polikliniği as the data controller.

• ●Title: Özel Köni Polikliniği (Köni Clinic International)
• ●Address: Yeşilbahçe Mah. 1453 Sk. Çimen Daran Sitesi E Blok No:8E, Muratpaşa / Antalya
• ●Email: info@ozelkonipoliklinigi.com
• ●Phone / WhatsApp: +90 555 978 5749

▸2. Personal Data Processed

Depending on your use of our services, visit to the Site, or contact with us, the following categories of personal data may be processed:

• ●Identity data: Name, surname; where necessary, national ID / passport number, date of birth, nationality
• ●Contact data: Phone number, email address, address, WhatsApp contact details
• ●Health data (special categories of personal data): Complaint and medical history, examination / treatment records, procedures performed, prescriptions and laboratory results, photographs / images (for treatment planning and follow-up), allergy and medication information
• ●Health tourism / travel data: Nationality, travel and accommodation preferences, transfer requests, companion information, appointment and treatment schedule
• ●Customer transaction data: Appointment records, request / complaint records, contact form and WhatsApp correspondence content
• ●Financial data: Invoice details, payment status (card data are processed by payment providers and are not stored by the Clinic)
• ●Transaction security data: IP address, cookie records, log records, browser and device information

▸3. Purposes of Processing

Your personal data are processed for the following limited purposes, within the conditions set out in Articles 5 and 6 of the KVKK:

• ●Planning, providing and following up diagnosis, treatment, care and healthcare services
• ●Creating and reminding appointments and managing patient relations
• ●Evaluating and responding to requests, questions and complaints received via the contact form, email, phone and WhatsApp
• ●Informing international patients within health tourism; coordinating transfer, accommodation and travel arrangements
• ●Fulfilling legal obligations (Ministry of Health notifications, medical record and archive duties, invoicing, etc.)
• ●Ensuring website security, detecting errors, improving user experience and performing statistical analysis
• ●Sending informational / marketing communications where your explicit consent exists
• ●Using data as evidence in potential legal disputes and establishing, exercising or protecting a right

▸4. Special Categories of Personal Data (Health Data)

Your health data constitute special categories of personal data under Article 6 of the KVKK. Such data are processed with appropriate technical and organisational measures in the course of healthcare services, medical diagnosis and treatment, and our obligations under applicable legislation.

Processing of health data is based on your explicit consent or other lawful grounds provided under the KVKK and health legislation. Health data are not used for purposes unrelated to your treatment.

▸5. Legal Bases for Processing

Your personal data are processed based on the following legal grounds under Articles 5 and 6 of the KVKK:

• ●Necessity for the establishment or performance of a contract (appointments, treatment, health tourism services)
• ●Necessity for the Clinic to fulfil its legal obligations (health, tax and related legislation)
• ●Necessity for the establishment, exercise or protection of a right
• ●Necessity for the Clinic's legitimate interests, provided that your fundamental rights and freedoms are not harmed
• ●Your explicit consent (marketing communications, optional cookies and other cases where the law requires consent)
• ●For health data: conditions set out under Article 6 of the KVKK and related health legislation

▸6. Method of Collection

Your personal data are collected via contact and appointment forms on the website, WhatsApp and other electronic channels, in-clinic records, health tourism application processes, cookies and similar technologies, by automatic or non-automatic means, in electronic and/or physical environments.

▸7. Transfer of Personal Data

Your personal data may be transferred, limited to the purposes above and in accordance with Articles 8 and 9 of the KVKK, to the following recipient groups:

• ●Competent public authorities (Ministry of Health and affiliated units, judicial / administrative authorities, etc.)
• ●Laboratories, imaging and medical support partners
• ●Service providers for transfer, accommodation and travel organisation within health tourism, to the extent necessary
• ●Hosting, email, SMS, WhatsApp Business and similar communication / IT infrastructure providers
• ●Accounting / tax advisors and payment service providers
• ●Lawyers providing legal advice and authorised audit bodies (to the extent necessary)

Where a service provider located abroad is used, or where an international patient process requires cross-border transfer, your personal data may be transferred abroad in accordance with Article 9 of the KVKK.

▸8. Retention Period

Your personal data are retained for as long as necessary for the purposes of processing and in line with retention periods required by applicable legislation (including medical record obligations). When the period expires or the purpose ceases, your data are deleted, destroyed or anonymised in accordance with the KVKK and related rules.

▸9. Cookies

When you visit the Site, essential cookies as well as performance, functionality or analytics cookies may be used. Preferences regarding non-essential cookies can be managed through your browser settings and the cookie notice on the Site.

▸10. Data Subject Rights (KVKK Art. 11)

Under Article 11 of the KVKK, you have the right to:

• ●Learn whether your personal data are processed
• ●Request information if they have been processed
• ●Learn the purpose of processing and whether they are used in line with that purpose
• ●Know the third parties to whom data are transferred domestically or abroad
• ●Request correction of incomplete or inaccurate data
• ●Request deletion or destruction under Article 7 of the KVKK
• ●Request notification of correction / deletion to third parties to whom data were transferred
• ●Object to a result against you arising solely from automated analysis
• ●Request compensation for damage arising from unlawful processing

▸11. How to Apply

You may submit requests regarding the rights above in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, together with documents verifying your identity, in writing or via your registered email address, through the following channels:

• ●Address: Yeşilbahçe Mah. 1453 Sk. Çimen Daran Sitesi E Blok No:8E, Muratpaşa / Antalya
• ●Email: info@ozelkonipoliklinigi.com

The Clinic will conclude your request free of charge as soon as possible and within thirty days at the latest. If the process requires an additional cost, the fee set by the Personal Data Protection Board may apply.

▸12. Changes

The Clinic may update this Privacy Notice in line with legal or operational changes. The current version is always published on the Site.